Settling Balances

 There may be times where the insurance company processed a claim in an unexpected manner.

Here are a few examples:

• I understand a claim may be processed differently than what was expected, therefore; leaving a higher out-of-pocket expense.

• I understand there are times when a claim is not paid at all from the insurance company, therefore; leaving me completely responsible for the full balance.

• I understand that insurance benefit verification is not a guarantee of coverage or payment and if my insurance company denies the claim based on the service type, treatment, or diagnosis, then I will be fully responsible for the payment.

If an appointment is cancelled within 24 hours, there is no charge.

However; if you missed your appointment or you cancel your appointment on the same day, then Mental Edge Counseling, LLC. will apply a $40.00 fee to your account. This fee must be paid before you schedule another appointment. If you have a credit card on file, then we will process this payment to your credit card. It is important to remember that insurance companies do not pay for missed or late cancelled appointments. Please be advised that Mental Edge Counseling, LLC does send out appointment reminders as a courtesy via text, phone, or email. It is still your responsibility to remember your scheduled appointment.

If you have a balance with our office that is 90 days or greater, then we will send your account to a collection agency. By doing so, we will have to add a 38% collection fee to your account. Once the account is turned over to the collection agency, the balance must be paid in full before you are able to return as a client. We want to be able to work with you on your balance, so if you feel that you are unable to pay the full balance when due, please contact us to avoid having the account sent to collections.